Comments on: Feedback http://www.shiatsudo.co.uk/blog/2007/08/02/feedback/ Shiatsu, acupuncture, bodywork, complementary therapy Sat, 19 Sep 2009 03:28:00 +0000 http://wordpress.org/?v=2.9 hourly 1 By: Shiatsudo http://www.shiatsudo.co.uk/blog/2007/08/02/feedback/comment-page-1/#comment-151 Shiatsudo Wed, 09 Jul 2008 08:36:52 +0000 http://www.shiatsudo.co.uk/blog/marketing/feedback/#comment-151 Thanks Giuliana - my wife is pretty good with communicating with her clients - it definitely isn't my strongest point......I find my on-site work is always a little different to private clients, mainly because when I'm working on-site, it is in an office type environment and people generally have specific computer related aches and pains - and they see the therapy as a vehicle to helping their "working" selves. It is always tricky to eradicate the tense shoulders or back without changing working practices (posture, stress levels etc) because spending 8 hours a day reinforcing a problems and only 30 to 45 minutes once every few weeks trying to fix it is really only going to treat the symptom. That said, it is pretty satisfying work because my on-site clients see their shiatsu as a treat and they always walk away feeling better than when they walk in, so I get to see immediate results :) My private clients tend to be more interested in overall health and well-being, so they tend to come to shiatsu with fewer specific aches and pains and more a view to balancing and harmonising. With a longer term view and these sorts of deeper changes, the results come about over time, so they are less obvious, but rewarding in a different way. Thanks Giuliana – my wife is pretty good with communicating with her clients – it definitely isn’t my strongest point……I find my on-site work is always a little different to private clients, mainly because when I’m working on-site, it is in an office type environment and people generally have specific computer related aches and pains – and they see the therapy as a vehicle to helping their “working” selves. It is always tricky to eradicate the tense shoulders or back without changing working practices (posture, stress levels etc) because spending 8 hours a day reinforcing a problems and only 30 to 45 minutes once every few weeks trying to fix it is really only going to treat the symptom. That said, it is pretty satisfying work because my on-site clients see their shiatsu as a treat and they always walk away feeling better than when they walk in, so I get to see immediate results :)

My private clients tend to be more interested in overall health and well-being, so they tend to come to shiatsu with fewer specific aches and pains and more a view to balancing and harmonising. With a longer term view and these sorts of deeper changes, the results come about over time, so they are less obvious, but rewarding in a different way.

]]> By: giuliana http://www.shiatsudo.co.uk/blog/2007/08/02/feedback/comment-page-1/#comment-148 giuliana Tue, 08 Jul 2008 20:54:35 +0000 http://www.shiatsudo.co.uk/blog/marketing/feedback/#comment-148 Hello I just found your blog and well done, you really did a great job contacting your clients to find out the reasons why they did not re-book. I have been working for years as on site massage therapist and although my clients found my treatments very effective and enquired about the techniques I used as they recognised it different from other types of massage, they kept on having regular sessions with the chiropractor, osteopath or physiotherapist and never tried a full body Shiatsu. Or if they did it, it was one off and they got back to their specialist. But, every time I see them for the usual chair treatment, they complain of the same problems over and over again. I am hopeless!!! Hello I just found your blog and well done, you really did a great job contacting your clients to find out the reasons why they did not re-book. I have been working for years as on site massage therapist and although my clients found my treatments very effective and enquired about the techniques I used as they recognised it different from other types of massage, they kept on having regular sessions with the chiropractor, osteopath or physiotherapist and never tried a full body Shiatsu. Or if they did it, it was one off and they got back to their specialist. But, every time I see them for the usual chair treatment, they complain of the same problems over and over again. I am hopeless!!!

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